Getting started
Report a problem or ask for help
Send us a problem, a question or an idea from the dashboard or the workspace, and see our replies.
- Who:
- Everyone
- Where:
- Dashboard and workspace
- Updated:
A person at Zrico reads every report. You can reach us from wherever you are.
From the dashboard
Open the ? Help menu in the sidebar (on a phone, in the top bar) and choose Report a problem. The same menu links to this help center, What’s new and Your requests, where you’ll find your past reports and our replies.
From the workspace
At the bottom of every workspace page, select Help. The help page has first-run tips and a Report a problem link, which opens the form in the dashboard (signing you in first if needed).
What to include
Choose what it’s about (something’s not working, a question, or an idea), tell us what happened, and add a screenshot if it helps.
The form shows what is attached automatically: the page you came from, a short browser label, the app version, your email and your firm. Your chats, documents and prompts are never attached, and our tools can’t read them.
Our replies
We email you when we reply, and the reply also appears under Your requests. Each report is also recorded in your firm’s audit log as “sent a support request”.
You can always email support@zrico.com instead.